Refunds and cancellation

Plain terms: no lock-in, no cancellation fee, and you see the work before you pay for a month.

Free samples first

We make two free sample reels before any paid month begins. If they're not for you, you don't pay anything.

Cancelling

Cancel at any time by emailing sam@usesignal.agency, or by cancelling the membership in your Whop account.
Your plan keeps running until the end of the month you've already paid for, then stops. You won't be charged again.
There's no minimum term and no cancellation fee.

Refunds

Monthly fees pay for that month's work, which starts as soon as the month begins, so they aren't refunded for change of mind once the month has started.
Setup fees pay for onboarding and setup work and aren't refunded for change of mind once setup has begun.
If you're charged by mistake, or charged after you've cancelled, email us and we'll refund that charge in full.
If something we deliver isn't right, tell us. We'll fix it first.

Your rights under Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure with a service, you're entitled to cancel and get a refund for the unused portion, or compensation for the drop in value. You're also entitled to be compensated for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

How refunds are paid

Approved refunds go back to the original payment method through Whop. Your bank may take a few business days to show them.

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